Student Support - Framework

Topic outline

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• Policies and Procedures

  Handbooks

  All of the RNCM's policies and procedures that are relevant to you are laid out in the Handbooks which you can access through this Moodle page.

  
  

  Extenuating Circumstances

  If a student feels that their performance in examinations or other assessments will be adversely affected by extenuating circumstances they are strongly advised not to take the assessment and to submit extenuating circumstances in advance for consideration by the Extenuating Circumstance Panel. If a student takes an assessment they will have been deemed fit to do so and will not normally be able to submit an application for extenuating circumstances once an assessment has been undertaken. If a student is taken ill during the course of an assessment they will be able to submit an application for extenuating circumstances.
  

  There is further guidance available on the Extenuating Circumstance Moodle page.

  You can see the full policy here.

  
  

  Student Emergency Contact Statement

  As part of our approach to support your safety and wellbeing, we require all our students to nominate and provide the College with details of at least one Emergency / Next of Kin contact as part of the annual registration process. We ask you to provide this information so that it is available in the unlikely event that a situation arises where we consider your health, wellbeing or welfare to be at risk.
  

  Find out how we use this information.

  
  

  Fitness and Return to Study Policy

  A student’s health and wellbeing can have an impact on their academic progression and wider RNCM experience, drawing into question their ‘Fitness to Study’.
  

  You can read the full policy here.

  
  

  Interruption

  An interruption of study involves a student taking a complete break from study for an agreed period of time, usually up to one academic year. A student may apply for interruption of study due a chronic health condition, an extended career-enhancing performance or professional opportunity or other personal or extenuating circumstances that means that a student temporarily is unable to engage with their studies.
  

  Full details on interruption are available here.

  You can submit a request for an interruption of study via the Student Portal.

  Guidance from Student Finance England about your student finance if you suspend or leave your course.

  Guidance from Student Finance Wales about your student finance if you suspend or leave your course.

  
  

  Withdrawal

  Information about withdrawing from your programme of study is here.

  You can submit a withdrawal request via the Student Portal.

  Guidance from Student Finance England about your student finance if you suspend or leave your course.

  Guidance from Student Finance Wales about your student finance if you suspend or leave your course.

  
  

  Complaints

  The Student Complaints Policy is for students to use if they are dissatisfied about an aspect of their programme, facilities or the delivery of any of the College’s services or if they have a complaint in relation to the behaviour of a student, group of students or member of College staff including bullying, harassment, sexual harassment or sexual misconduct.
  

  Depending on the nature and outcome of an investigation into a formal complaint, the matter may be referred to the Student Conduct Policy and Disciplinary Procedures.